Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
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| 主要作者: | |
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| 格式: | 图书 |
| 出版: |
Milwaukee, Wis. :
ASQ Quality Press,
c1997.
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| 实物描述: | xviii, 490 p. : ill. ; 24 cm. |
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| 参考书目: | Includes bibliographical references (p. [465]-476) and index. |
| ISBN: | 0873894057 (alk. paper) |