Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
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| Main Author: | |
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| Format: | Book |
| Published: |
Milwaukee, Wis. :
ASQ Quality Press,
c1997.
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| Subjects: | |
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| Physical Description: | xviii, 490 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. [465]-476) and index. |
| ISBN: | 0873894057 (alk. paper) |