Business process management : practical guidelines to successful implementations /

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Bibliographic Details
Main Author: Jeston, John
Other Authors: Nelis, Johan
Format: Book
Published: London : Routledge , c2014.
Edition:3rd ed.
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Description
Physical Description:xxxvi, 652 pages : ill (some color) ; 25 cm.
Bibliography:Includes bibliographical references (pages 641-646) and index.
ISBN:9780415641760 (pbk.)