Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (3rd ed.). Routledge.
芝加哥风格引文Jeston, John, 与 Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. London: Routledge, 2014.
MLA引文Jeston, John, 与 Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. Routledge, 2014.
警告：这些引文格式不一定是100％准确.