Style de citation APA (7e éd.)

Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (3rd ed.). Routledge.

Style de citation Chicago (17e éd.)

Jeston, John, et Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. London: Routledge, 2014.

Style de citation MLA (9e éd.)

Jeston, John, et Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. Routledge, 2014.