Cita APA (7a ed.)

Jeston, J., & Nelis, J. (2014). Business process management: Practical guidelines to successful implementations (3rd ed.). Routledge.

Cita Chicago Style (17a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. London: Routledge, 2014.

Cita MLA (9a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 3rd ed. Routledge, 2014.