Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (Fourth Edition.). Routledge.
Цитирование в стиле Чикаго (17-е изд.)Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. New York: Routledge, 2014.
Цитирование MLA (9-е изд.)Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. Routledge, 2014.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.