Citação norma APA

Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (Fourth Edition.). Routledge.

Citação norma Chicago

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. New York: Routledge, 2014.

Citação norma MLA

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. Routledge, 2014.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.