Style de citation APA (7e éd.)

Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (Fourth Edition.). Routledge.

Style de citation Chicago (17e éd.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. New York: Routledge, 2014.

Style de citation MLA (9e éd.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. Routledge, 2014.