Achieving service excellence : strategies for healthcare
This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience
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| المؤلف الرئيسي: | |
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| مؤلف مشترك: | |
| مؤلفون آخرون: | , |
| التنسيق: | كتاب |
| اللغة: | الإنجليزية |
| منشور في: |
New Delhi:
Pentagon Press,
2006.
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| الموضوعات: | |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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| 100 | |a Fottler, Myron D. | ||
| 110 | |a The Foundation of the American College of Healthcare Executives | ||
| 240 | |a Encyclopedia of management in hospital & health-care administration | ||
| 245 | |a Achieving service excellence : |b strategies for healthcare |c /Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton and the Foundation of the American College of Healthcare Executives, edited by Anthony R. Kovner and Duncan Neuhauser | ||
| 260 | |a New Delhi: |b Pentagon Press, |c 2006. | ||
| 300 | |a xxiii, 420 p.: |b ill.; |c 25cm. | ||
| 490 | |v volume 3 | ||
| 504 | |a Includes bibliographical references and index | ||
| 520 | |a This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience | ||
| 650 | |v Patient satisfaction | Customer relations | Clinical competence | Health services administration | | ||
| 650 | |v Attitude to Health | Anthropology, Education, Sociology and Social Phenomena | ||
| 700 | |a Ford, Robert C. 1945- |d (editor) | ||
| 700 | |a Heaton, Cherrill P. |d ( author) | ||
| 710 | |a The Foundation of the American College of Healthcare Executives | ||
| 942 | |c BK |2 ddc |n 0 | ||
| 999 | |c 447 |d 447 | ||