Achieving service excellence : strategies for healthcare

Achieving service excellence : strategies for healthcare

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This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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Detalhes bibliográficos
Autor principal:	Fottler, Myron D.
Autor Corporativo:	The Foundation of the American College of Healthcare Executives
Outros Autores:	Ford, Robert C. 1945- (editor), Heaton, Cherrill P. ( author)
Formato:	Livro
Idioma:	inglês
Publicado em:	New Delhi: Pentagon Press, 2006.
Assuntos:	Patient satisfaction \| Customer relations \| Clinical competence \| Health services administration \| Attitude to Health \| Anthropology, Education, Sociology and Social Phenomena
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Descrição
Resumo:	This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience
Descrição Física:	xxiii, 420 p.: ill.; 25cm.
Bibliografia:	Includes bibliographical references and index
ISBN:	9788182742079