Achieving service excellence : strategies for healthcare

Achieving service excellence : strategies for healthcare

Mostra altre versioni (3)

This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

Salvato in:

Dettagli Bibliografici
Autore principale:	Fottler, Myron D.
Ente Autore:	The Foundation of the American College of Healthcare Executives
Altri autori:	Ford, Robert C. 1945- (editor), Heaton, Cherrill P. ( author)
Natura:	Libro
Lingua:	inglese
Pubblicazione:	New Delhi: Pentagon Press, 2006.
Soggetti:	Patient satisfaction \| Customer relations \| Clinical competence \| Health services administration \| Attitude to Health \| Anthropology, Education, Sociology and Social Phenomena
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Descrizione
Riassunto:	This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience
Descrizione fisica:	xxiii, 420 p.: ill.; 25cm.
Bibliografia:	Includes bibliographical references and index
ISBN:	9788182742079