Achieving service excellence : strategies for healthcare

Achieving service excellence : strategies for healthcare

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This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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书目详细资料
主要作者:	Fottler, Myron D.
企业作者:	The Foundation of the American College of Healthcare Executives
其他作者:	Ford, Robert C. 1945- (editor), Heaton, Cherrill P. ( author)
格式:	图书
语言:	英语
出版:	New Delhi: Pentagon Press, 2006.
主题:	Patient satisfaction \| Customer relations \| Clinical competence \| Health services administration \| Attitude to Health \| Anthropology, Education, Sociology and Social Phenomena
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实物特征
总结:	This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience
实物描述:	xxiii, 420 p.: ill.; 25cm.
参考书目:	Includes bibliographical references and index
ISBN:	9788182742079