Fottler, M. D., Ford, R. C., & Heaton, C. P. (2006). Achieving service excellence: Strategies for healthcare. Pentagon Press.
芝加哥风格引文Fottler, Myron D., Robert C. Ford, 与 Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. New Delhi: Pentagon Press, 2006.
MLA引文Fottler, Myron D., et al. Achieving Service Excellence: Strategies for Healthcare. Pentagon Press, 2006.
警告：这些引文格式不一定是100％准确.