Fottler, M. D., Ford, R. C., & Heaton, C. P. (2006). Achieving service excellence: Strategies for healthcare. Pentagon Press.
Style de citation Chicago (17e éd.)Fottler, Myron D., Robert C. Ford, et Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. New Delhi: Pentagon Press, 2006.
Style de citation MLA (9e éd.)Fottler, Myron D., et al. Achieving Service Excellence: Strategies for Healthcare. Pentagon Press, 2006.
Attention : ces citations peuvent ne pas être correctes à 100%.