Cita APA (7a ed.)

Fottler, M. D., Ford, R. C., & Heaton, C. P. (2006). Achieving service excellence: Strategies for healthcare. Pentagon Press.

Cita Chicago Style (17a ed.)

Fottler, Myron D., Robert C. Ford, y Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. New Delhi: Pentagon Press, 2006.

Cita MLA (9a ed.)

Fottler, Myron D., et al. Achieving Service Excellence: Strategies for Healthcare. Pentagon Press, 2006.