Principles of knowledge management : theory, practices, and cases
This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text cov...
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London [England] :
Routledge,
2009.
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Sumário:
- pt. 1. Fundamentals of knowledge management pt. 2. The knowledge-based enterprise : implementation of knowledge and knowledge management systems pt. 3. Metrics and impacts of knowledge management and knowledge management systems pt. 4. Cases