Textbook of social administration : the consumer-centered approach /
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| Formato: | Livro |
| Idioma: | inglês |
| Publicado em: |
New York :
The Haworth Press,
c2007.
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| Assuntos: | |
| Acesso em linha: | Table of contents only |
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Sumário:
- Consumer-centered social administration
- Initiating change through persuasion : the microskills approach
- An analytic framework for social program management
- Specifying and managing the social work theory of helping
- Program framework : the rest of the story
- Managing information : determining whether the program is operating as intended
- Selection and measurement of performance indicators
- Personnel management
- Fiscal management
- The inverted hierarchy.