Achieving service excellence : strategies for healthcare

This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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Autres auteurs: Ford, Robert C. 1945- (editor), Heaton, Cherrill P. (editor)
Format: Livre
Publié: New Delhi: Pentagon Press, 2006.
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Mzumbe University Main Campus Library

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