Commonwealth Secretariat. (2002). Current good practices and new developments in public sector service management (2nd ed.). Commonwealth Secretariat.
Citação norma ChicagoCommonwealth Secretariat. Current Good Practices and New Developments in Public Sector Service Management. 2nd ed. London: Commonwealth Secretariat, 2002.
Citação norma MLACommonwealth Secretariat. Current Good Practices and New Developments in Public Sector Service Management. 2nd ed. Commonwealth Secretariat, 2002.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.