Kerber, R. L., & Laseter, T. M. (2007). Strategic product creation: : Delivery customer satisfaction from every level of your company. Mcgraw-Hill.
芝加哥风格引文Kerber, Ronald L., 与 Timothy M. Laseter. Strategic Product Creation: : Delivery Customer Satisfaction from Every Level of Your Company. New York: Mcgraw-Hill, 2007.
MLA引文Kerber, Ronald L., 与 Timothy M. Laseter. Strategic Product Creation: : Delivery Customer Satisfaction from Every Level of Your Company. Mcgraw-Hill, 2007.
警告：这些引文格式不一定是100％准确.