Kerber, R. L., & Laseter, T. M. (2007). Strategic product creation: : Delivery customer satisfaction from every level of your company. Mcgraw-Hill.
Цитирование в стиле Чикаго (17-е изд.)Kerber, Ronald L., и Timothy M. Laseter. Strategic Product Creation: : Delivery Customer Satisfaction from Every Level of Your Company. New York: Mcgraw-Hill, 2007.
Цитирование MLA (9-е изд.)Kerber, Ronald L., и Timothy M. Laseter. Strategic Product Creation: : Delivery Customer Satisfaction from Every Level of Your Company. Mcgraw-Hill, 2007.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.