Cita APA (7a ed.)

Lal, H. (2006). Total quality management: : A practical approach. New age international.

Cita Chicago Style (17a ed.)

Lal, H. Total Quality Management: : A Practical Approach. New Delhi.-: New age international, 2006.

Cita MLA (9a ed.)

Lal, H. Total Quality Management: : A Practical Approach. New age international, 2006.