Lovelock, C., & Jochen Wirtz. (2004). Services marketing: People, technology, strategy (5th edition.). Prentice Hall.
芝加哥风格引文Lovelock, Christopher, 与 Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. New York: Prentice Hall, 2004.
MLA引文Lovelock, Christopher, 与 Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. Prentice Hall, 2004.
警告：这些引文格式不一定是100％准确.