Citazione Stile APA (7a Edizione)

Lovelock, C., & Jochen Wirtz. (2004). Services marketing: People, technology, strategy (5th edition.). Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. New York: Prentice Hall, 2004.

Citatione MLA (9a ed.)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. Prentice Hall, 2004.