Style de citation APA (7e éd.)

Lovelock, C., & Jochen Wirtz. (2004). Services marketing: People, technology, strategy (5th edition.). Prentice Hall.

Style de citation Chicago (17e éd.)

Lovelock, Christopher, et Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. New York: Prentice Hall, 2004.

Style de citation MLA (9e éd.)

Lovelock, Christopher, et Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th edition. Prentice Hall, 2004.