Klassen, R. D., & Menor, L. J. (2006). Cases in operations management: Building customer value through world-class operations. Sage Publications.
芝加哥风格引文Klassen, Robert D., 与 Larry J. Menor. Cases in Operations Management: Building Customer Value Through World-class Operations. Thousand Oaks, CA: Sage Publications, 2006.
MLA引文Klassen, Robert D., 与 Larry J. Menor. Cases in Operations Management: Building Customer Value Through World-class Operations. Sage Publications, 2006.
警告：这些引文格式不一定是100％准确.