Cita APA (7a ed.)

Klassen, R. D., & Menor, L. J. (2006). Cases in operations management: Building customer value through world-class operations. Sage Publications.

Cita Chicago Style (17a ed.)

Klassen, Robert D., y Larry J. Menor. Cases in Operations Management: Building Customer Value Through World-class Operations. Thousand Oaks, CA: Sage Publications, 2006.

Cita MLA (9a ed.)

Klassen, Robert D., y Larry J. Menor. Cases in Operations Management: Building Customer Value Through World-class Operations. Sage Publications, 2006.