Cita APA (7a ed.)

Besterfield-Michna, D. H., Besterfield-Michna, C., Besterfield, G. H., & Besterfield-Sacre, M. (2003). Total quality management (3rd ed.-.). Pearson Prentice Hall.

Cita Chicago Style (17a ed.)

Besterfield-Michna, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, y Mary Besterfield-Sacre. Total Quality Management. 3rd ed.-. New Jersey.-: Pearson Prentice Hall, 2003.

Cita MLA (9a ed.)

Besterfield-Michna, Dale H., et al. Total Quality Management. 3rd ed.-. Pearson Prentice Hall, 2003.