Cita APA (7a ed.)

Gabbott Mark. (1997). Contemporary services marketing management. The Dryden Press.

Cita Chicago Style (17a ed.)

Gabbott Mark. Contemporary Services Marketing Management. London: The Dryden Press, 1997.

Cita MLA (9a ed.)

Gabbott Mark. Contemporary Services Marketing Management. The Dryden Press, 1997.