Gronroos, C. (2001). Services management and marketing: A customer relationship management approach (2nd edition.). John Wiley and Sons Limited.
芝加哥风格引文Gronroos, Christian. Services Management and Marketing: A Customer Relationship Management Approach. 2nd edition. New York: John Wiley and Sons Limited, 2001.
MLA引文Gronroos, Christian. Services Management and Marketing: A Customer Relationship Management Approach. 2nd edition. John Wiley and Sons Limited, 2001.
警告：这些引文格式不一定是100％准确.