Egan, J. (2011). Relationship marketing: Exploring relational strategies in marketing (4th ed.). Financial Times Prentice Hall.
Citação norma ChicagoEgan, J. Relationship Marketing: Exploring Relational Strategies in Marketing. 4th ed. Harlow, England: Financial Times Prentice Hall, 2011.
Citação norma MLAEgan, J. Relationship Marketing: Exploring Relational Strategies in Marketing. 4th ed. Financial Times Prentice Hall, 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.