Customer service on the internet : building relationships, increasing loyality and staying competitive
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| Format: | Livre |
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New York:
John Wiley and Sons,
c1996.
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| LEADER | 00000nam a22000007a 4500 | ||
|---|---|---|---|
| 005 | 20260807052955.0 | ||
| 020 | |a 0 471 15506 3 |c Tsh.45,000/= | ||
| 040 | |a Tegeta- DCC Library |b English |e 24cm. | ||
| 082 | |a 658.812 STE | ||
| 100 | |a Sterne, Jim | ||
| 245 | |a Customer service on the internet |b : building relationships, increasing loyality and staying competitive |c / Jim Sterne | ||
| 260 | |a New York: |b John Wiley and Sons, |c c1996. | ||
| 300 | |a xviii,326p. : |b ills. ; |c 24cm. | ||
| 504 | |a Includes index | ||
| 650 | |a Customer Services | ||
| 942 | |c BK | ||
| 999 | |c 13339 |d 13339 | ||