The study of complaints management and custome satisfaction in Tanzania's telecom sector

The study of complaints management and custome satisfaction in Tanzania's telecom sector

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书目详细资料
主要作者: Mrisha, Samuel Hudson
格式: Thesis 图书
出版: Wuhan : Wuhan Univertsity of Technology ( China), c2026.
主题:
Customer satrisfaction > Tanzania
Complaints (customer service) > management > Tanzania
Customer satisfaction
SERVQUAL
Customer trust
Information Processing Theory
Service quqlity model
Research deign > complaints management
Telecommunication > customer services > Tanzania
Telecommunication systems > management > Tanzania
customer relations > management
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