The study of complaints management and custome satisfaction in Tanzania's telecom sector

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Autore principale:	Mrisha, Samuel Hudson
Natura:	Tesi Libro
Pubblicazione:	Wuhan : Wuhan Univertsity of Technology ( China), c2026.
Soggetti:	Customer satrisfaction > Tanzania Complaints (customer service) > management > Tanzania Customer satisfaction SERVQUAL Customer trust Information Processing Theory Service quqlity model Research deign > complaints management Telecommunication > customer services > Tanzania Telecommunication systems > management > Tanzania customer relations > management
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020		\|a NA \|c TZS 50,000/=
082		\|a THS 384.068809678 MRI
100		\|a Mrisha, Samuel Hudson
245		\|a The study of complaints management and custome satisfaction in Tanzania's telecom sector \|c / Samuel Hudson Mrisha
260		\|a Wuhan : \|b Wuhan Univertsity of Technology ( China), \|c c2026.
300		\|a xvi, 288 leaves : \|b ill.; \|c 29 cm.
500		\|a Include supporting tables (Tests of Normality)
502		\|a Thesis \|b (PhD).- \|c Wuhan University of Technology, \|d c2026.
504		\|a Includes references leaves 254 - 269.
546		\|a eng. ( abstract in Chinese)
650		\|a Customer satrisfaction \|z Tanzania
650		\|a Complaints (customer service) \|v management \|z Tanzania
650		\|a Customer satisfaction
650		\|a SERVQUAL
650		\|a Customer trust
650		\|a Information Processing Theory
650		\|a Service quqlity model
650		\|a Research deign \|v complaints management
650		\|a Telecommunication \|v customer services \|z Tanzania
650		\|a Telecommunication systems \|v management \|z Tanzania
650		\|a customer relations \|v management
942		\|c TD
999		\|c 12907 \|d 12907