The study of complaints management and custome satisfaction in Tanzania's telecom sector

The study of complaints management and custome satisfaction in Tanzania's telecom sector

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Detalles Bibliográficos
Autor principal: Mrisha, Samuel Hudson
Formato: Tesis Libro
Publicado: Wuhan : Wuhan Univertsity of Technology ( China), c2026.
Materias:
Customer satrisfaction > Tanzania
Complaints (customer service) > management > Tanzania
Customer satisfaction
SERVQUAL
Customer trust
Information Processing Theory
Service quqlity model
Research deign > complaints management
Telecommunication > customer services > Tanzania
Telecommunication systems > management > Tanzania
customer relations > management
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Descripción
Notas:Include supporting tables (Tests of Normality)
Descripción Física:xvi, 288 leaves : ill.; 29 cm.
Bibliografía:Includes references leaves 254 - 269.
ISBN:NA

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