The study of complaints management and custome satisfaction in Tanzania's telecom sector

The study of complaints management and custome satisfaction in Tanzania's telecom sector

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Bibliographic Details
Main Author: Mrisha, Samuel Hudson
Format: Thesis Book
Published: Wuhan : Wuhan Univertsity of Technology ( China), c2026.
Subjects:
Customer satrisfaction > Tanzania
Complaints (customer service) > management > Tanzania
Customer satisfaction
SERVQUAL
Customer trust
Information Processing Theory
Service quqlity model
Research deign > complaints management
Telecommunication > customer services > Tanzania
Telecommunication systems > management > Tanzania
customer relations > management
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Description
Item Description:Include supporting tables (Tests of Normality)
Physical Description:xvi, 288 leaves : ill.; 29 cm.
Bibliography:Includes references leaves 254 - 269.
ISBN:NA

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