Customer services : skills for success /

Customer services : skills for success /

Show other versions (1)

Na minha lista:

Detalhes bibliográficos
Autor principal:	Lucas, Robert
Formato:	Livro
Publicado em:	New York : McGraw-Hill, c2012.
Edição:	6th ed.
Colecção:	International student edition
Assuntos:	Skills for success Retaining customers Customer service Customer behavior
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registos relacionados

Customer services : skills for success /
Por: Lucas, Robert
Publicado em: (2023)

Twelve management skills for success
Por: Narain, Ram
Publicado em: (2006)

Meeting customer needs
Por: SMITH, I. (Author)
Publicado em: (2003)

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service
Por: Toister, Jeff
Publicado em: (2017)

Customer services-marketing and the competitive environment/
Por: Mayall,Carol
Publicado em: (1992)

Customer relationship management : concepts, applications and technologies
Por: PRIOR, D. D. (Author)
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)

Customer centricity : focus on the right customers for strategic advantage /
Por: Fader, Peter S.
Publicado em: (2020)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
Por: Mashingia, Neema N.J
Publicado em: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
Por: Mashingia, Neema N.J
Publicado em: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)

Customer relationship management
Por: SHANTHI, R. (Author)
Publicado em: (2013)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
Por: Abdalla, Zainab.S
Publicado em: (2024)

Services marketing : integrating customer focus across the firm /
Por: Zeithaml, Valarie A.
Publicado em: (2006)

Customer Relationship Management/
Por: RAI, C.P
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)

Relationship marketing : management of customer relationships /
Por: Bruhn, Manfred
Publicado em: (2003)

Customer relationship management : how to turn a good business int great one
Por: Robert-Phelps Graham
Publicado em: (1998)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
Por: Lyatuu, Emmanuel
Publicado em: (2024)

Defying the limits : reaching new heights in customer relationship management
Publicado em: (2000)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
Por: Kazula, Lameck Zacharia
Publicado em: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
Por: Kazula, Lameck Zacharia
Publicado em: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
Por: Murungu, Fadhili
Publicado em: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
Por: Murungu, Fadhili
Publicado em: (2024)

The effortless experience : conquering the new battleground for customer loyalty
Por: DIXON, M.
Publicado em: (2013)

Serving the public: Customer management in local government
Por: Tam, Henry
Publicado em: (1993)

Services marketing : managing the service value chain /
Por: Bruhn, Manfred
Publicado em: (2006)