rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer services
    sub title: skills for success
  name:
    name part: Lucas, Robert
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: New York
    publisher: McGraw-Hill
    date issued: c2012
    edition: 6th ed.
    issuance: monographic
  physical description:
    extent: xxii, 474p.: col. ill. ; 28cm.
  note: Robert Lucas
  note: Includes index
  note: eng.
  subject:
    topic: Skills for success
  subject:
    topic: Retaining customers
  subject:
    topic: Customer service
  subject:
    topic: Customer behavior
  classification: 658.812 LUC
  related item:
    title info:
      title: International student edition
  identifier: 9781259252945
  record info:
    record content source: MCCL
    record change date: 20251010083359.0
    language of cataloging:
      language term: eng.