Customer services : skills for success /
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| Auteur principal: | |
|---|---|
| Format: | Livre |
| Publié: |
New York :
McGraw-Hill,
c2012.
|
| Édition: | 6th ed. |
| Collection: | International student edition
|
| Sujets: | |
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| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 005 | 20251010083359.0 | ||
| 020 | |a 9781259252945 |c TZS 10,000/= | ||
| 040 | |a MCCL |b eng. |e AACR 2nd rev. ed. | ||
| 082 | |a 658.812 LUC | ||
| 100 | 1 | |a Lucas, Robert | |
| 245 | 1 | 0 | |a Customer services : |b skills for success / |c Robert Lucas |
| 250 | |a 6th ed. | ||
| 260 | |a New York : |b McGraw-Hill, |c c2012. | ||
| 300 | |a xxii, 474p.: |c col. ill. ; |b 28cm. | ||
| 440 | |a International student edition | ||
| 504 | |a Includes index | ||
| 546 | |a eng. | ||
| 650 | 0 | |a Skills for success | |
| 650 | 0 | |a Retaining customers | |
| 650 | 0 | |a Customer service | |
| 650 | 0 | |a Customer behavior | |
| 942 | |c BK | ||
| 999 | |c 12428 |d 12428 | ||