Lucas, R. (2012). Customer services: Skills for success (6th ed.). McGraw-Hill.
芝加哥风格引文Lucas, Robert. Customer Services: Skills for Success. 6th ed. New York: McGraw-Hill, 2012.
MLA引文Lucas, Robert. Customer Services: Skills for Success. 6th ed. McGraw-Hill, 2012.
警告：这些引文格式不一定是100％准确.