APA (7th ed.) Citation

Lucas, R. (2012). Customer services: Skills for success (6th ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert. Customer Services: Skills for Success. 6th ed. New York: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Lucas, Robert. Customer Services: Skills for Success. 6th ed. McGraw-Hill, 2012.