Kerber, R. L., Laseter, T. M., & Russell, M. (2007). Strategic product creation: Deliver customer satisfaction from every level of your company. McGraw-Hill.
芝加哥风格引文Kerber, Ronald L., Timothy M. Laseter, 与 Max Russell. Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company. New York: McGraw-Hill, 2007.
MLA引文Kerber, Ronald L., et al. Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company. McGraw-Hill, 2007.
警告：这些引文格式不一定是100％准确.