Management : leading & collaborating in a competitive world /
In this ever more competitive environment there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation and service. These five performance dimensions, when done well, deliver value to the customer and c...
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Boston :
McGraw-Hill/Irwin,
c2011.
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| Edição: | 9th ed. |
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Mzumbe University-Mbeya Campus library
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