Cita APA (7a ed.)

SHANTHI, R. (2013). Customer relationship management. MJP Publishers.

Cita Chicago Style (17a ed.)

SHANTHI, R. Customer Relationship Management. Chennai: MJP Publishers, 2013.

Cita MLA (9a ed.)

SHANTHI, R. Customer Relationship Management. MJP Publishers, 2013.