Lerbinger, O. (2012). The crisis manager: Facing disasters, conflicts, and failures (2nd.ed.). Routledge,.
芝加哥风格引文Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd.ed. New York: Routledge,, 2012.
MLA引文Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd.ed. Routledge,, 2012.
警告：这些引文格式不一定是100％准确.