Cita APA (7a ed.)

Lerbinger, O. (2012). The crisis manager: Facing disasters, conflicts, and failures (2nd.ed.). Routledge,.

Cita Chicago Style (17a ed.)

Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd.ed. New York: Routledge,, 2012.

Cita MLA (9a ed.)

Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd.ed. Routledge,, 2012.