Essentials of services marketing

For undergraduate courses in services marketing. Learn how to create value through customer connections and engagement. As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e...

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Главный автор: Wirtz, Jochen
Другие авторы: Lovelock, Christopher (Author), Chew, Patricia (Author)
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Опубликовано: Pearson Education, Limited Harlow 2022.
Редактирование:4th ed.
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Описание
Итог:For undergraduate courses in services marketing. Learn how to create value through customer connections and engagement. As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e, captures the reality of today's world, incorporates recent academic and managerial thinking, and illustrates cutting-edge service concepts.
Объем:xxiii, 649 pg. Colored ill. 28 cm.
Библиография:Includes index
ISBN:1292425199
9781292425160
1292425164