Toister, J. (2017). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. s.l.
芝加哥风格引文Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [ San Diego]: s.l, 2017.
MLA引文Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. s.l, 2017.
警告：这些引文格式不一定是100％准确.