Toister, J. (2017). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. s.l.
Citazione stile Chigago Style (17a edizione)Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [ San Diego]: s.l, 2017.
Citatione MLA (9a ed.)Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. s.l, 2017.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.